Solving Problems
Customer Problem Solving
 Myers Spring Co. helps our customers solve their problems with our services, support, and products on a daily basis.  We partner with our clients from the design phase to   the delivery phase in order to provide them the highest quality springs   for the lowest possible cost.  We do this by giving you access to our   more than over 75 years of experience in the spring industry.
                            Myers Spring Co. helps our customers solve their problems with our services, support, and products on a daily basis.  We partner with our clients from the design phase to   the delivery phase in order to provide them the highest quality springs   for the lowest possible cost.  We do this by giving you access to our   more than over 75 years of experience in the spring industry.
					        
					        This section is dedicated to providing an area for you to see how we   have helped previous clients and to gather ideas on how we can help you.					        Learn how Myers Spring helped Worksaver in this  FEMA article.
					        
					        Fortune 500 Ag Company
					        A Fortune 500 ag company was experiencing load loss after painting our   springs. Root cause determined that the painting process was   contributing to the issue. We conducted an engineering analysis and   helped our customer design a spring that is more robust and will hold up   to the paint requirements.
					        
                            Fortune 500 Automotive Company
                            One of our long term customers, a Fortune 500 automotive company,   contacted us with an emergency. They were having failures and downtime   on parts procured from a different vendor. We helped re-engineer the   part and were able to have the new parts on test by the next day.   Subsequent redesigns followed to help fortify the part for future   production. Production parts were approved and in production in less   than 2 weeks. We are currently exceeding the cycle test requirements and   are 100% testing 2 loads in a highly automated process in order to meet   our customer’s production demands.
                            
                            Automotive Fluid Storage Customer
                            We received a request from an automotive fluid storage systems customer   who was having problems with their current supplier being able to   deliver quality parts, on time. A design analysis revealed that the   wrong material was being used and a redesign was in order. Upon approval   of redesign, the customer was able to reduce their failures by 85%. We   were able to supply the new design for review within a few days and to   their production line within a few weeks of approval.
                            
                            High Performance Pump & Water Customer
                            A high performance pump & water system customer called on us to send   an engineer to their facility for help. They were having design related   failures in a current product line. Our engineer reviewed their   assembly and helped design a more robust spring for the intended   function of the part. The new parts, using the new design, were produced   the next day to keep the customer from having a line down situation.
                            
                            Industrial Customer
Our industrial customer was experiencing a high scrap rate in the field.   A design analysis determined the design of the part was not robust   enough for the long term use that is required, as the end user currently   requires a much higher cycle life than had originally been expected.   The part was redesigned to fit existing mating parts, but to increase   the cycle life. The redesign eliminated the warranty claims associated   with this failure mode.
                          
                          Previous Supplier 
                          A previous supplier was unable to meet the lead time demands of our   off-road customer. We took what would have normally been a 3-month   project and condensed it into 3-weeks in order to help them keep their   production line moving.
				          
